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Refund policy

RETURNS, REFUNDS & EXCHANGES

Our Return and Exchange policy extends to 30 days from date of purchase. We are not able to process exchanges and returns after 30 days from the date of purchase. Once your return is approved via email, you will be sent a pre-paid FedEx return label. 

International Returns

A return label fee $20.00 (International) will be applied against your return credit.

For further information please contact the GM Company Store.

To be eligible for a return your item must be unused and in the same condition that you received it.

To start your return process, please click HERE.

Select the item you wish to return or exchange. The order must have been fulfilled and shipped to be eligible for a customer return or exchange on your account.

If you wish to request a return or exchange before the order is shipped please contact customer service via email at contact@gmcompanystore.com. You will need your Order Number and ZIP Code that was used to place the order to initiate the process.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days. If multiple payment methods were used, refunds will be applied to credit cards first, then to gift cards (if applicable). A return label fee of $20.00 will be applied against your return credit on International, Hawaii and Alaska orders.

Damages
If you receive a damaged or defective item, you must notify us within 7 days of receipt of the item. We will gladly replace your item, and will send you a return FedEx label for free return shipping. Photo verification may be required in order to complete this process.

Order Not Received 
You can track your order online, via the tracking number you received in your order confirmation email. Please contact the store by calling us at: 313-468-8069, If your order was not received by the estimated delivery date. Most shipping companies impose time limits on filing claims for lost or damaged packages.

Any questions or problems with our refund/exchange procedure, please feel free to call us at: 313-468-8069 during normal business hours or leave a message with a return calling number and your order # and we will call you back as soon as possible.

Floor Mats

Floor Mats are custom made products, built to your order, based upon your choices using our mat configurator. If the product you receive does not match the selections you made during the mat building process, or is defective upon your initial inspection, The product will be remade and will ship the replacement at no charge. Due to the custom build process on these products, it is not a returnable item.

Any changes to your Custom Floor Mat order must be made within 24 hours of receiving your order confirmation. Please contact the GM Company Store by phone or email to notify us of any changes.

What is “Free Returns + Package Protection” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.