Return Policy

Returns and Exchanges

Our Return and Exchange policy extends to 60 days from date of purchase. We are not able to process exchanges and returns after 60 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require your order number to verify proof of purchase.

To return your product, you should mail your product to:

GM Company Store

2435 Hilton Road

Ferndale, MI 48220

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service such as FedEx or UPS and purchasing shipping insurance. We can’t guarantee that we will receive your returned item and you may need tracking info to locate your item if we haven't received it within 7 days after you ship it to us

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 days. If multiple payment methods were used, refunds will be applied to credit cards first, then to gift cards (if applicable).

If you need to exchange an item for a different size, email your request to contact@gmcompanystory.com and follow return procedures. We will refund your original purchase when the returned item is received. You will need to place a new order for your desired item and pay the return shipping to us.

Damages (if applicable)

If you receive a damaged or defective item, you must notify us within 7 days of receipt of the item. We will gladly replace your item, and will send you a return FedEx label for free return shipping.

Any questions or problems with our refund/exchange procedure, please feel free to call us at: 313-468-8069 during normal business hours or leave a message with a return calling number and your order # and we will call you back as soon as possible.